‘It is alarming:’ After second outage this year, experts say AT&T risks customer loyalty [Video]

AT&T’s second prolonged outage so far this year left customers irate on Tuesday, with experts criticizing the company’s response and saying the wireless company risked losing user loyalty over the issues.Video above: Security analyst discusses cellular outage in February “Come on AT&T, let’s get it together here. These service issues are getting old,” said one social media user. “We better be getting more than a $5 credit. Otherwise I’m going back to Verizon.”Though outages can affect any company, it’s not normal to have two long outages in a short period of time, Mojtaba Vaezi, a professor and director of the Wireless Networking Laboratory at Villanova University, said to CNN.”If it’s something that’s happening with a software update dysfunctioning with some systems, usually they have back-ups and people working around the clock,” Vaezi said. “When it takes longer than 10 to 15 minutes, it is alarming.”Although AT&T did not share the …