GoodSAM helping Burlington PD respond more efficiently [Video]

BURLINGTON, N.C. — A new 911 call platform is making a big impact on Burlington Police.

The department recently started using GoodSAM. The platform lets dispatchers ask people who call 911 for permission to access their cell phone cameras. If granted, dispatchers can see the scene in real-time and relay information to officers.

“It means everything,” Emily-Lynn Adkins, Public Information Officer for BPD, said. “It means time and safety for our community.”

Adkins said the tool has worked well so far. She said dispatch recently got a call about a large fight. The caller allowed dispatchers to use GoodSAM, so they could see what was going on. It helped the communications center make a better decision about how many units to send and later helped investigators identify instigators.

“It’s certainly been exciting to see some of those early successes …