If you feel like your claim was unfairly rejected, you might be right. Here’s how it could pay off if you dig your heels in.
Having an insurance claim rejected can be stressful for anyone but it doesn’t have to be the end of the road. In fact, a recent decision from the Australian Financial Complaints Authority (AFCA) shows it can pay off to push back a little.
In January, an elderly woman bought a domestic travel insurance policy from AIG which covered her, her husband, and four other members of their family for a trip in March.
However, the 72-year-old later cancelled her trip, along with her 76-year-old husband, as it became apparent just how risky Covid-19 could be for older people. The four other family members went ahead with the trip.
When the couple later tried to claim for their lost expenses, AIG denied the claim and argued that they had just changed their minds, so weren’t entitled …