Louisville’s 911 Crisis Call Diversion Program now available 24 hours a day | News from WDRB [Video]

LOUISVILLE, Ky. (WDRB) — Trained social workers will soon be available 24 hours a day at Louisville’s 911 call center to help people in mental crisis, freeing up police officers to concentrate on crimes. 

The program will expand its service hours to 24 hours a day, seven days a week in all eight LMPD divisions beginning Monday, July 1, 2024.

Louisville Mayor Craig Greenberg joined other city officials to announced the expanded program late Thursday morning. It’s all part of the city’s Crisis Call Diversion Program that was launched in March 2022, allowing professionals trained to deal with mental health crises to answer 911 calls from people in crisis who may not need a police officer to respond. 

It’s called “deflection,” and city leaders believe having those trained social workers available at Louisville’s Metro Safe 911 call center will better serve the public and police. The idea is to free …