MBTA GM Phil Eng hopes passengers have felt improvements over past year [Video]

It’s been one year since Phil Eng was announced As the new general manager for the MBTA, and after a “whirlwind year,” he tells WCVB that things are getting better.”I know passengers have been very optimistic and they’ve been pulling for us to do well,” Eng said. “I also know that passengers have felt improvements.”Eng, a longtime engineer and former president of the Long Island Rail Road, said the MBTA workforce and its management team are looking to do things differently.So far, he’s hired more than 1,000 workers, brought in new leadership and says the T is on track to lift speed restrictions and make trains faster by the end of this year. “Slow zones are… quickly… being eliminated,” Eng said. A significant part of the change, the general manager said, is “about the culture shift of the MBTA” that might not be as tangible to riders as things like …