Telstra set to give 12,000 free phones to help vulnerable customers switch to 4G [Video]

Telstra is providing 12,000 free mobile phones away in a bid to help vulnerable customers switch from 3G to 4G, as the network shutdown looms.

The telecommunication company is issuing complimentary phones to customers who are either elderly, live rurally or are in difficult situations.

Difficult situations include those facing financial issues or recovering from a natural disaster, along with some customers with life-threatening medical conditions who rely on a working phone.

Those who live in regional areas or are over 80 years old may have difficulties accessing a physical Telstra store in order to make the switch.

Telstra has identified these customers as those who will need extra support when it shuts down its 3G network on August 31.

Only those who are flagged as eligible will be contacted by …